If information is found to be inaccurate, what must the CRA do?

• A. Leave the information unchanged if it seems minor.
• B. Provide a notebook explaining the dispute to the consumer.
• C. Correct or delete the item within a reasonable time.
• D. Notify the data furnisher that their data is wrong but take no action.

Answer: (C)

When information in a credit report is found to be inaccurate, the CRA must make it right by correcting or deleting that item within a reasonable time. This reflects the obligation to ensure the consumer’s file accurately reflects their history after a dispute is investigated. The process typically involves reinvestigating the dispute with the data furnisher and, if the information is confirmed to be inaccurate, updating the report accordingly so it no longer contains incorrect data. Leaving the item unchanged, or taking no action after a determination of inaccuracy, would fail to protect the consumer’s rights and mislead lenders.